Service & warranty terms
Plain-English terms so there are no surprises on the day.
1. Transport & diagnostic fee
A non-negotiable transport and diagnostic fee of S$40–60 is charged for every service visit, regardless of whether the appliance is repairable. It covers the technician's time, travel and professional on-site assessment. The fee applies in full where the machine is deemed beyond repair or where the customer chooses not to proceed with the quoted repair.
2. Quotations
Estimates given on WhatsApp from photos or videos are indicative. The final repair price is confirmed by the technician after on-site diagnosis and before any work begins. No parts are replaced without your approval.
3. Warranty
Most repairs come with a 1-month warranty from the date of repair, covering the specific repair and parts fitted. The warranty does not cover unrelated faults, damage caused by misuse, power surges, water damage, pests, or machines in poor overall condition where warranty has been excluded at the time of repair. Depending on the nature of the repair or the condition of the machine, warranty coverage may not apply – the technician will say so before proceeding. Any additional issue that is not related to the original repair will be charged accordingly.
4. Payment & invoices
Payment is due on completion of the visit. An invoice is issued with your warranty; receipts are available on request.
5. Appointments
Please give us as much notice as possible if you need to reschedule. If the technician arrives at the agreed time and cannot access the premises, the transport fee may apply.
6. Independent service
Mike Washer & Dryer Services is an independent repair company and is not affiliated with any appliance manufacturer. Repairs to appliances under manufacturer warranty may affect that warranty; we will advise you where this is relevant.
7. Contact
+65 8011 8388 · mikewdservices@gmail.com
